SmartTechnology (“we” and “us”) is the operator of this Website. By placing an order through this Website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts of our toys and electronic items on our website, but from time to time there may be a stock discrepancy and we may not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products and contact you about whether you would prefer to await restocking of the backordered item or receive a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final shipping cost charged to the customer.
3. Returns
3.1 Return Due To Change Of Mind
SmartTechnology will happily accept returns due to a change of mind as long as:
- A request to return is received within 10 days after the order has been delivered.
- The item is returned in its original packaging, unused, and in resellable condition.
Return shipping will be paid by the customer, and the customer will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed as store credit for a future purchase. We will notify you by email once this has been completed.
SmartTechnology will refund the value of the goods returned but will not refund any shipping charges paid.
The total return window is 20 days from the date of delivery.
3.2 Warranty Returns
SmartTechnology will honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of the item.
Customers will be required to pre-pay the return shipping. Upon successful warranty approval, we will reimburse the return shipping cost.
Upon receiving the returned item, SmartTechnology will process the warranty claim within 7 days.
Once the warranty claim is confirmed, you may choose one of the following:
- Refund to your original payment method.
- Refund as store credit.
- Replacement item (subject to stock availability).
- Refund processed within 20 days.
4. Delivery Terms
4.1 Transit Time (Domestic)
Domestic shipments are generally delivered within 8–14 business days.
4.2 Transit Time (International)
International shipments generally take 8–22 business days, depending on the courier service selected.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days after payment confirmation.
Our warehouse operates Monday to Friday during standard business hours, excluding public holidays.
4.4 Change of Delivery Address
Delivery address changes can be made any time before the order has been dispatched.
4.5 P.O. Box Shipping
SmartTechnology ships to P.O. Box addresses using postal services only. Courier services are not available for these locations.
4.6 Military Address Shipping
We can ship to military addresses using postal services where available. Courier services are not available.
4.7 Items Out of Stock
If an item is temporarily out of stock, we will wait until it becomes available before dispatching your order. Other items in the order will remain reserved.
4.8 Delivery Time Exceeded
If your delivery time exceeds the estimated timeframe, please contact our customer support so we can investigate.
5. Tracking Notifications
Once your order has been dispatched, you will receive a tracking link that allows you to follow the shipment using the latest updates from the shipping provider.
6. Parcels Damaged in Transit
If your parcel is damaged during transit, please reject the parcel if possible and contact our customer support immediately.
If the parcel was delivered without you being present, please contact us for further assistance.
7. Duties & Taxes
7.1 Sales Tax
Applicable taxes have already been included in the product prices displayed on our website where required by law.
7.2 Import Duties & Taxes
International shipments may be subject to import duties and taxes imposed by the destination country.
If you refuse to pay these charges and the shipment is returned to us, the return shipping cost will be deducted from your refund. The original shipping charges are non-refundable.
8. Cancellations
Orders may be cancelled at any time before dispatch. If the order has already been shipped, please refer to our Return Policy.
9. Insurance
All parcels are insured against loss and damage according to the courier’s policy.
9.1 Parcel Damaged in Transit
A refund or replacement will be processed after the courier completes its investigation.
9.2 Parcel Lost in Transit
If the courier confirms that the parcel has been lost in transit, SmartTechnology will issue a replacement or a full refund.